Issues with identity verification

Incident Report for Coinbase

Update

Some customers may experience a delay with ID verification. We'll update as we know more.

Posted Jan 13, 2021 - 22:10 PST

Update

We are continuing to work on a fix for this issue.

Posted Jan 10, 2021 - 13:27 PST

Update

We are continuing to work on a fix for this issue.

Posted Jan 10, 2021 - 13:24 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 08, 2021 - 17:04 PST

This incident affects: User Proofing (Proof of Address, ID verification).