Most customers have already received refunds through their bank. If you are affected by this issue and have not yet received a refund, please contact our team at support.coinbase.com or respond to your existing support ticket. Unfortunately we are not able to assist with this issue over the phone.
Please note that some banks may now charge additional fees on cryptocurrency transactions. These additional fees are assessed and collected according to your bank’s terms and conditions; they are not charged by Coinbase. If you incur any additional fees, please reach out to your bank as you could be entitled to a fee reimbursement.
Mar 3, 19:33 PST
Investigating -
We're investigating an issue where some customers recently were charged incorrectly for purchases of digital currency with credit and debit cards. This is related to the recent MCC code change by the card networks and card issuers charging additional fees. We have identified a solution and any future purchases will not be affected by this issue.
We will ensure any customer affected by this issue is fully refunded. We expect this to happen for customers automatically through their bank. If you believe you were affected by this issue, please contact support at support.coinbase.com.
Feb 15, 13:35 PST
Between Thursday, April 12th and Monday, April 16th, Coinbase experienced an issue with the delivery of confirmation emails for instant purchases. Customers who successfully completed an instant purchase during this period may not have received an email confirmation for their purchase. We apologize for any inconvenience this may have caused.
We have identified the customers impacted by this issue and will be re-sending the previously undelivered confirmation emails. Customers' transactions were not affected by this issue.