Issues with ID verification

Incident Report for Coinbase

Resolved

This incident has been resolved.

Posted Apr 19, 2021 - 14:15 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 19, 2021 - 14:14 PDT

Update

We are continuing to work on a fix for this issue.

Posted Apr 19, 2021 - 13:13 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 19, 2021 - 13:12 PDT

Investigating

We're investigating issues with ID verifications for some customers. We'll update as we know more.

Posted Apr 19, 2021 - 13:12 PDT

This incident affected: User Proofing (Proof of Address, ID verification).