Erroneous Delayed Transaction Email to customers

Incident Report for Coinbase

Resolved

This incident has been resolved.

Posted Jun 14, 2024 - 06:32 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 13, 2024 - 16:46 PDT

Investigating

We are aware that some customers may have received an email citing that their transactions are delayed because their bank account did not match their account name. This message can be disregarded pending further contact from us. We’re aware of this issue and are working on a fix.

Posted Jun 13, 2024 - 15:06 PDT