UK and Canadian Customer unable to sell or withdrawal to Paypal

Incident Report for Coinbase

Resolved

This incident has been resolved.

Posted May 15, 2023 - 08:31 PDT

Monitoring

Through the course of our investigation, we discovered this is an issue only impacting a small subset of users who have mismatched credentials (email / 2FA method did not match between Coinbase and PayPal) and/or have not properly enrolled in 2FA through PayPal. This incident has been withdrawn.

Posted May 15, 2023 - 08:15 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 14, 2023 - 14:23 PDT

Investigating

We're experiencing increased canceled transactions for PayPal. Your funds are safe while our teams work on a fix.

Posted May 14, 2023 - 14:13 PDT

This incident affected: Payment Methods (PayPal).