Between 12 p.m. and 8:30 p.m. PST, ACH payments for bank transfers were not being correctly started. Customers initiating an ACH transfer saw their transfers get cancelled a few minutes after initiating them.
Our team resolved the issue at 8:30 p.m. PST. At 12 a.m. on 1/31, an email was sent to all affected customers letting them know that ACH transfer processing had been restored. Affected ACH transfers were cancelled and the customer’s bank was not charged.
We apologize for the confusion and inconvenience that this payment method outage caused. We continue to prioritize offering safe & reliable transactions for our customers, and are working to ensure that issues like this don’t happen again in the future.