Issues with ID verification

Incident Report for Coinbase

Resolved

This incident has been resolved.

Posted Apr 16, 2021 - 15:05 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 16, 2021 - 08:57 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 16, 2021 - 08:56 PDT

Investigating

We're investigating issues with ID verifications for some customers. We'll update as we know more.

Posted Apr 16, 2021 - 07:39 PDT

This incident affected: User Proofing (ID verification).