Help Center Chat support outage

Incident Report for Coinbase

Resolved

This incident has been resolved.

Posted Jun 12, 2025 - 15:09 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 12, 2025 - 15:09 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 12, 2025 - 15:09 PDT

Investigating

We are aware that some users may be experiencing issues with chat support due to a third party vendor outage. In the meantime, please visit our Help Center https://help.coinbase.com for articles on common account item resolutions.

Posted Jun 12, 2025 - 13:47 PDT